Since 1989
February 2025 marks our 36th year in business, providing computer and tech services to around 1,300 customers across the USA.
We bought our first building in 1994 in Royal Oak, MI. Over the years we have moved around from Ann Arbor to Rochester, until finally landing at our current location in Hazel Park.
Our Reputation
Word gets around quickly in our industry, so our good name is our currency. We have built relationships with customers, vendors, and partners through decades of hard work and a strong commitment to excellence.
QSA-2000
The formal quality system that defines the procedures and work-flows of our company is called QSA-2000. The software program that forms its backbone is a custom written application that is continually revised as our needs change. AMID (Ampion Material Identification) numbers track everything from the sale of a single individual part to an extended two-year long retrofit project.
The Right People
It is simple. Our people are our company. We have been lucky to hire really good staff on board. We invest a lot in the interview process, clear employment policies, and performance reviews. We try to take care of our people the best our resources will allow, and generally get the same goodwill in return.
Human Touch
While the primary purpose of running a company is to earn a living, that doesn't mean we can't enjoy ourselves and help each other along the way. As an organization, we value kindness, a sense of humor, and a positive outlook. We contribute to several charities and medical missions. We provide a little X factor boost where we can, if a given employee is struggling in their personal life. This has helped to foster the culture of fulfilled and happy humans that we enjoy today. If this all sounds like feel-good fluff that might be superfluous to a for-profit company - we disagree. Our belief it that high morale is a critical component in creating a sustainable business. Everybody should enjoy their job. We all have to be here, so let's have some fun too.
Focus on Methods
Being a professional means more than having a talent for difficult tasks. We believe that observing well-defined methods of work and documentation are key. There is nothing worse than a service tech or engineer that finishes the job, but doesn't take any notes. We have a full set of prints on every retrofit we’ve done, and we have good notes on every computer board we’ve fixed.
Feedback
Whether coming from an employee, vendor, or customer, all constructive criticism is welcome. There’s nothing worse than finding out your boat has a big hole in the back end, because the water is already up to your knees.